The plants are sent via USPS Priority service, they are insured as long as the receiver has evidence. If you encounter damage in the plant due to shipping, please make sure you take photos and document everything (box and plant conditions) in order to file a claim.
All plants are packaged with love and lots of padding to avoid any issues during transit. However, all plants can suffer cosmetic damages, breakage or stress during transit. I will do my best to pack the plant, but I cannot guarantee how USPS handles the packages.
Refunds or partial refunds will be handled on a case by case basis, up to 5 days after you have received the plant.
I ship from Maryland, so please consider the distance and check the weather in your area.
I am not responsible for damage due to weather or shipping handling.
If your plant presents immediate root problems or other issues, please contact me as soon as possible with photos of the plant so we can assess the situation.